Are you struggling to create successful social media campaigns and wondering where you’re going wrong? Maybe you want to learn more about your audience and the topics that interest them?
Either way, social media reporting will help.
As Peter Drucker famously said, “You cannot improve what you don’t measure.” In this article, we’ll run through everything you need to know about social media reporting, including what you should be looking for to drive success.
You may have heard the phrase ‘actionable insights’ thrown around by marketers and social media managers, but it refers to using analytics to make decisions on how to improve.
Getting actionable insights is the best way to drive your business forward as you figure out what is and isn’t working. It’s all about making progress, rather than sticking to the same thing and hoping for different results.
For instance, if you notice that one of your posts has performed particularly well, developing a social media report can help determine why by spotting patterns and trends.
You may notice that your social media posts containing medical device statistics perform particularly well, or that posts including images perform better than just plain text. When you notice these trends, you can begin to create more of the content that works and see greater success.
Likewise, social media reports can help you to quickly spot problems. For example, if you notice that you have begun to lose followers, you can look at the content you posted when your followers began to drop.
If you notice that you started losing followers around the time you began posting twice a day instead of once a day, you could deduce that your followers don’t enjoy two posts a day and adjust accordingly to protect your follower count.
It may seem surprising, but the numbers from your social media can tell you a lot, and you can use this information to optimise your future social media plans and get better results.
What are the differences across platforms in terms of how well you’re performing? Is one platform performing a lot better than the others? Is one platform really underperforming? What are you doing differently?
Looking at this data will help you identify where to focus your time. If you simply cannot gain traction with one platform, perhaps it is because your target audience isn’t there, and maybe it’s better to dedicate your time to a platform where you are likely to see more success.
If you’re unsure where you should be focusing your social media efforts, you can read our article about the differences between social media platforms.
Are some of your posts performing better than others? What makes them different? When you can identify what your users enjoy seeing from you the most, you can keep creating more of it.
If you need help coming up with content ideas, we filmed a podcast discussing great content and sharing our top tips for idea creation.
In our article on social media strategy, we spoke about the importance of the time you post. Developing a report is when you can dive into your posting times and see what times have worked best for you. You can figure out when your target audience is online and ready to engage, allowing you to get in front of them at just the right time.
Studies show that the first hour after you post is when you will receive 50% of your total engagement.
Posting when your audience is online will naturally increase how much that 50% represents and therefore how much engagement you receive overall. So, the importance of posting at the right time really can’t be underestimated.
Check out our tips for social media success to learn more about this.
With so much data available, it’s hard to know which are the key metrics and where to start when it comes to creating a social media report template.
When it comes to deciding which metrics are important to you, you should consider your goals and how improving each metric will help you achieve them—if it doesn’t help, what’s the point?
This is what is referred to as sanity metrics vs. vanity metrics—you should also ask yourself why you’re focusing on a certain metric. We did a podcast on social media mistakes in which we discussed vanity metrics, have a listen to it to learn more. The podcast is also available to watch on YouTube.
Here are some possible metrics to look at:
CTR is available to measure when your post includes a link. It’s determined by the number of people who followed the link, divided by the number of impressions (when at least 50% of your post has appeared on someone’s screen). The result is then multiplied by 100 to give you a percentage.
Click-through rate is important to look at as it gives you a good idea of how well your post is performing in terms of moving users through their buyer’s journey, whether it is registration for a webinar, or just a visit to your website.
Ultimately, social media is probably not the channel where your leads will convert, rather it’s where you nurture them, so CTR is incredibly important. What’s the point of having lots of social media followers if they’re not moving on to your selling channels?
When you have gathered enough data points, you can analyse which posts have performed well in terms of CTR and which haven’t performed as well. You can compare them and see what it is about the higher CTR posts that makes them successful. Can you spot a trend in the visuals? How does your call-to-action statement differ? This is how you create actionable insights to see a continually higher CTR.
Engagement rate looks at how many likes, shares, impressions, and comments your posts receive to measure the amount of social interaction they have generated. Different platforms will calculate engagement rate differently, but one way to do it might be to divide the number of interactions by the number of followers.
Measuring engagement is extremely important to help you understand which of your content your followers are enjoying the most so that you can create more of it. Likewise, if your engagement is down, it may mean that you’re not doing enough to encourage it. You could try ending your posts with a question, asking users to comment. After a while of doing this, you can check your engagement rates again to see if it has worked.
The number of shares that your posts receive is a particularly good metric to look at and try to improve upon. This is because as your posts are shared, they potentially get in front of new people, and the more people that can see your posts, the better.
Wondering how you can improve your engagement rate? Check out our article featuring our top tips.
Your number of followers is probably the easiest metric to track and can be quite a useful indicator of how your posts are resonating with your audience and whether you’re growing your brand awareness.
If your followers are growing, it can mean that your recent posts are doing exactly as they are supposed to, and creating a connection with your audience, or providing useful or entertaining information that they want to see more of. Likewise, if your follower count is falling, it can be an indicator that you need to readjust your campaigns to better align with what your audience wants to see.
Using Google Analytics, you can see how much of your website traffic has come through social media. It is different from CTR as it gives you a good idea of how your social media is performing in terms of driving traffic towards the website, rather than just how individual posts are performing. You can even see which platforms are driving the most traffic.
There needs to be a goal that is driving your social media campaigns, and if that goal is to increase sales, you will probably want to drive users towards your website.
If you find that traffic from social media is not as high as you would like, it could be useful to start creating more content that links back to your website. This will make it easier for followers to navigate there. Additionally, ensure that you have linked to your website somewhere on your social media page.
It can also be useful to look at the conversion rates of your various channels and compare how your social traffic is performing relative to the others. You may find that it’s not converting as much as your organic traffic.
If you encounter a problem like this, you’ll need to consider what can be done to improve it. Perhaps you need to be linking elsewhere on your site in your social posts? Maybe the content you’re linking to isn’t encouraging conversion?
Conversion is an incredibly important metric as it’s what really drives your business forward. We wrote an article on improving conversion rates that may be useful to look at.
Effective marketing campaigns are reported on at least once per month, which is a good place to start.
Although you could report more often, waiting a month between reports allows time for trends to develop.
When you have more data, it acts as more evidence for your conclusions and therefore, you can feel more certain about your next actions.
In terms of how you can practically access the data, you’ll find that every channel has its own analytics section, and most of the time, the metrics will be the same as the ones we discussed above.
You can also use Google Analytics to find out how social media is impacting your website traffic. Diving down deeper, you can set up UTM tracking links to find out exactly how much traffic each of your posts is bringing to your site and gain more insight into what they did once there.
Although a month may seem like a long interval, you’ll be surprised at how quickly it passes. Reporting can be a long process if you do it manually, but luckily, there are many tools to help.
Google’s Data Studio is a particularly good tool as it allows you to draw in data from different platforms, such as Facebook Insights and Google Analytics, to create one customised dashboard.
Although setting up a template may take time, your reporting should be quick and streamlined once you have it set up. You will only need to take the time to sit down and analyse the data to make conclusions about what your next steps should be.
To save you time, platforms such as Funnel and Supermetrics can automatically pull data from your various channels, meaning you won’t have to manually gather data for every report.